Refunds
Certain products or services may be available exclusively online through the Equity Edge website. These products or services may have limited quantities. We have made every effort to display as accurately as possible the colors and images of our products that appear on the store. However, we cannot guarantee that your computer monitor’s display of any color will be accurate. 30-Day Refund Policy We offer a 30-day refund policy on all eligible products and services. If you are not completely satisfied with your purchase, you may request a refund within 30 days of the original purchase date. To qualify for a refund, your request must meet the following conditions: The refund request is made within 30 days from the date of purchase. The product or service has not been accessed, downloaded, or used significantly (e.g., accessing digital content, tools, or membership services). To request a refund, please contact our customer support team at [email protected]. You may be required to provide proof of purchase and details regarding the product or service for which you are requesting a refund. Once your request has been reviewed and approved, refunds will be processed using the original method of payment within seven days. Return Policy for Physical Products For eligible physical items, we offer a 30-day return policy. This means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required. To start a return, please contact us at [email protected]. Once your return is accepted, we’ll provide you with a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. European Union 3-Day Cooling-Off Period For merchandise shipped to the European Union, you have the right to cancel or return your order within three days for any reason and without justification. The item must be in the same condition as when it was received, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required. Refund Processing Once we receive and inspect your return, we’ll let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at [email protected]. Additional Conditions We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction, and may exercise this right on a case-by-case basis. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. Contact Information For questions about our return or refund policy, please contact our support team at [email protected].